Support and practical guides

Start with footage already in your photo library. For personal help, email sup@agemoware.com with the device, OS and app version shown at the bottom of Settings.

Record a talking video; repeat any line you want to improve.
Import the recording and wait for transcription and grouping.
Choose one version of each line, edit pauses and preview.
Select subtitle languages and a platform preset; check the text and export.

How do I add translated captions?

Open subtitle settings, keep the original language and choose up to two translations. Adding a language needs internet access. Review the result; translation does not replace or dub the spoken audio.

Why are captions covered by platform buttons?

Choose the platform preset in Settings and check the editor guides. Social interfaces can change, so verify the exported clip in the destination app before posting.

Can I edit offline?

Initial transcription and translation require internet. Once processing is complete, choosing lines, trimming, previewing and export work on the device.

What if a recording will not open?

Grant photo-library access to the selected video and make sure the original is downloaded from cloud storage. If it still fails, contact support with the device, OS, app version and recording length.

How do allowances and restoration work?

Audio minutes count against the monthly allowance. Restore Purchases uses your store account to recover an eligible subscription. Store purchases and refunds follow Apple or Google rules.

How do I delete data?

Delete projects or uninstall to remove local app data. For limited server usage/subscription records or analytics questions, contact us. Website analytics can be withdrawn in the footer.

Contact

AgemoWare LLC · sup@agemoware.com. Do not send private video or payment details when reporting a problem.